Call Recording is covered under GDPR
Posted on 7th November 2019 at 13:52
The recording of audio can also provide an important permanent record of an event, for example, in a call centre or recording audio in addition to video as is possible with some CCTV systems. However, it can also be intrusive, as recognised in an enforcement notice issued in July 2012. The ICO’s CCTV code of practice offers additional guidance on the proportionality considerations of audio recording.
Data controllers must consider the security of lawful recordings and whether this can be achieved through the use of full-disk or file encryption products. However, some types of audio recording devices such as a dictation machines may not routinely offer encryption.
The data controller must consider whether an alternative device is more appropriate or consider additional technical and organisational safeguards such as deleting the data as soon as practicable and locking the device away when not in use.
In the event that an unencrypted version of the recording should be retained (eg for playback in a Court of Law) then a range of other compensatory measures must be considered. These can include storage within a secure facility, limited and authorised access and an audit trail of ownership and usage.
The data controller must also consider the security of recordings once transferred from the device for long-term storage and be aware of other requirements which may prohibit audio recording of certain types of data. For example, the Payment Card Industry Data Security Standard prohibits the recording of card validation codes.
Datasense has worked with a number of companies to produce a Call Recording Policy, contact us to find out if we can help you.
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